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Orders, delivery and refunds
Open the relevant order from your welcoming record to check its current state or send an inquiry.
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Support
Find guidance for orders, delivery and refunds, companion pages and NFC, or other questions. Choose the path that fits your need.
02
Companions, NFC and other questions
Use the contact form for companion pages, NFC or other questions. Include any clue you have, such as a Travel No.
Open the contact formCommon guidance
Search support
Search common questions, terms and updates.
Search support, glossary, and news
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Change the shipping address
Open your order detail page and use "Edit shipping address" (available before production starts).
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Track an order
Your order detail page shows the current status. We'll also email you when it ships.
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Request a refund
Use the "Request refund" button on the order detail page. Available after payment and before shipping.
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Cancel an order
Cancellation is possible before production starts. Please contact us via "Request refund" on the order detail page.
View your orders