Support
Try the common questions below. For order-specific help, sign in; for NFC or offline omukae checks, use the guidance below.
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When NFC does not open
If the passenger page does not open, offline/NFC users can contact support through the contact form. Send us any clue you have.
- Travel No.: printed on the ticket or letter in the box.
- Used omukae code: the code entered during omukae.
- Omukae recovery email: the optional email entered during omukae. It is a support lookup clue, not a sign-in email.
Even if the NFC tag no longer responds, support can check the ledger from the clues you can provide.
Common questions
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Change the shipping address
Open your order detail page and use "Edit shipping address" (available before production starts).
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Track an order
Your order detail page shows the current status. We'll also email you when it ships.
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Request a refund
Use the "Request refund" button on the order detail page. Available after payment and before shipping.
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Cancel an order
Cancellation is possible before production starts. Please contact us via "Request refund" on the order detail page.
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