Shipping Policy
About Shipping
1. Shipping Method
We ship all orders via Japan Post (Letter Pack Plus). ※ Shipping is available within Japan only. We do not ship internationally.
2. Shipping Fees
A flat shipping fee of ¥600 (tax included) applies to all orders.
※ Free shipping on orders of ¥10,000 (tax included) or more.
3. Production, Dispatch, and Delivery Estimates
- Made-to-order items enter production after you order, with estimated delivery 13–22 days from the order date.
- In-stock finished items ship within 3 days of the order date.
These are calendar days, including weekends and public holidays. For in-stock items, the 3-day period is for dispatch, not arrival.
4. Delivery Time
Delivery dates are estimates. If production, weather or transport conditions cause a delay, we will notify you of the revised estimate as soon as we know. If your delivery status is unclear, use our contact form. Your statutory rights remain unaffected.
5. Delivery Address
Before production starts, use “Edit delivery address” if shown on your order page. Editing is unavailable during an open payment dispute. After production starts or if the button is unavailable, use the contact form; we will check whether a change is still possible before dispatch.
In the following cases, re-delivery costs will be borne by the customer:
- Incorrect or incomplete address information
- Items returned due to extended absence
- Refusal to accept delivery
6. Shipment Tracking
We will notify you by dispatch confirmation email when your order has been shipped. If shipped via a trackable method, we will include the tracking number. You can check delivery status through Japan Post's tracking service.
7. Accepted Payment Methods
We accept cards, Apple Pay, Google Pay and Alipay through Stripe. Eligible methods depend on your device and payment conditions and are displayed at checkout. Payment is due when you order. The date your account is debited depends on your card issuer or payment provider.
8. Contact Us
If you have any questions about shipping, please feel free to contact us.
Contact: contact form
If delivery is overdue or tracking stops updating, contact us with your order and tracking numbers if available. If marked delivered but missing, check with your household and the delivery location, then contact us. We will investigate with Japan Post and explain the outcome and next steps.
Weekdays 10:00–18:00 Japan time. We send an initial reply within 2 business days, excluding weekends, Japanese public holidays and closures published in News.
Effective date: March 16, 2026 Last updated: September 13, 2026