Specified Commercial Transactions Act
| Seller | Qin Lei |
|---|---|
| Trade name | FOREST BUS |
| Address | 〒150-0001 東京都渋谷区神宮前六丁目２３番４号 桑野ビル２階 |
| Phone |  For general inquiries, please use Contact Us. For business or group inquiries, please use Business Inquiries. Because we operate with a small team, we do not accept orders or product consultations by phone. * Sales calls, solicitations, and nuisance calls are strictly refused. |
| Support Hours | Weekdays 10:00–18:00 JST. Inquiries received outside these hours or on weekends / Japanese holidays will be addressed the next business day. |
| Prices | As shown on each product page (tax included) |
| Additional Costs | Shipping: Flat ¥600 (tax included). Free shipping on orders over ¥10,000 (tax included). See Shipping Policy for details. |
| Payment Timing | Credit cards and digital wallets are charged at the time of order confirmation. For convenience store payment and bank transfer, please pay within 7 days based on the payment instructions provided. |
| Payment Methods | Credit card, Apple Pay, Google Pay, etc. (as shown on the checkout screen). Payment processing is handled by Stripe. |
| Delivery | Shipped within 5–7 business days after production completion. Delivery times vary by region. See Shipping Policy for details. |
| Returns & Exchanges | Returns and exchanges are accepted within 7 days of delivery for unopened, unused items in resalable condition only. Customer-initiated returns: Return shipping costs are borne by the customer. Defective or incorrectly shipped items: We will cover the return shipping costs. Please contact us via our contact form (Contact Us) within 7 days of delivery. Exclusions: Items marked as non-returnable on the product page are not eligible for returns or exchanges, except for initial defects. * All our products are handmade. Slight variations in shape, color, texture, and size are natural characteristics and do not constitute defects. |
| Refund Method and Timing | In the event of an issue with your order, refunds are processed via the original payment method. Typical refund timing: Credit card 7–14 business days; convenience store / bank transfer 10–15 business days (after bank details confirmation); international credit card 10–21 business days (due to international settlement processing). |
| Qualified Invoice (Japan) | We are not registered as a Qualified Invoice Issuer (適格請求書発行事業者) under Japan's Invoice System. Accordingly, we are unable to issue qualified invoices (適格請求書). |