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For those living with a companion

Companion guide

A guide to companion pages and reading NFC.

Each companion has a page for their profile and travel record. NFC is one small entrance to that page.

Reading NFC

Opening the page

  1. 01

    Unlock your phone

    Unlock your phone so it is ready to read NFC.

  2. 02

    Move close to the reading point

    Bring your phone’s NFC reader slowly toward the NFC card. Try the top edge of an iPhone or the center back of an Android phone.

  3. 03

    Open the notice

    Tap the notice when it appears to continue to that companion's page.

If it will not read

If the page will not open

Remove your phone case or metal accessories, change the reading position a little, then try again.

  • Travel No. shown at the top of the Passenger page, if available
  • Your phone model
  • Any message shown
Go to support

Only include information needed for confirmation. Never enter omukae codes or sign-in verification codes in an inquiry.