Glossary
A quick reference for the terms we use in the Forest Bus experience. Some wording has changed over time — this page lists the current canonical names.
| Concept | We call it | Former wording / notes |
|---|---|---|
| A message you send us (question or request) | Inquiry | Previously called a "case" in some places. |
| Your reserved purchase unit | Order | "Purchase" is reserved for tax/legal context only. |
| The process of returning money to you | Refund | Distinct from "return" (the process of sending an item back). |
| Everything about getting your order to you | Ship / shipping | "Ship" is the act of dispatch; "shipping" refers to the carrier service (e.g., Japan Post). |
| A sales model where the item is produced after your order | Made to order after purchase | Use the same wording on product pages and process pages. |
| The state where purchase reservations are being accepted | Reservations open | Standardized as "Reservations open" across sales messaging. |
| A boarding ticket saved/compared as a candidate | Candidate boarding ticket | Matches the term used in product-page comparison flows. |
| A capacity slot reserved to carry out production | Production slot | Also used consistently in stock/capacity explanations. |
| The expected timeframe when your item should arrive | Estimated delivery window | Different from ship date; this indicates expected arrival. |
| Your preferred name to be shown on the product | Name preference | Use this exact term in forms and review screens. |
| A dedicated page to review/edit passenger identity details | Passenger page (Identity Page) | Keep "Identity Page" as the canonical English label. |
If any term feels unclear, please reach out — we'll improve the wording.